Frequently Asked Questions

This depends on which festival or event you are going to. Check each individual festival / accommodation page for more info on this.

Yes sure, we offer a pay 50% now and 50% later option under following conditions:-

• Your total order value is over 100 pounds sterling or 100 Euros
• Your order contains a tent within it

Simply make your way through our checkout and on the payment page, stage 4, you'll see the deposit option button. Simply choose to pay 50%, wait for the page to update and then click the "Pay Now" button. 

n.b.- the remaining 50% is required 8 weeks before the event.

If you are a first time customer, your account will be automatically created with your first order. To start, simply choose your event, add products to your basket and proceed to checkout and pay. Your account details will be emailed to you along with your first order.

Sorry, no. Each order must relate to one accommodation / one tent etc. This is so we know which accommodation to place accessories in. n.b. 

The persons allowed in the accommodation is strictly limited to the accommodation size stated on our products page. e.g. 3 people won't be allowed in to a 2 person tent etc...

Unfortunately all the pitches are already electronically allocated before Pink Moon arrive onsite and we cannot manually alter the site plan.  We are unable to meet special requests such as position in the row or nearer the facilities. 

Guests can however be pitched next to friends in the same size and tent type as long as they enter the same group name during the booking process. Please note this facility is only available until approx. 4 weeks before the festival. We can only put you next to each other not opposite. Occasionally the group may be split at the end of a row but will be the next tent in the following row.

Sorry, no. The persons allowed in the accommodation is strictly limited to the accommodation size stated on our products page. e.g. 3 people won't be allowed in to a 2 person tent etc...

Yes, phone charging is available to all Pink Moon guests. This is a free service and subject to availability. 

Please remember to bring your USB charging cable with you and please do not leave your devices unattended inside the mobile charging tent.

Please email us to add accessories to your order. Our accessory sales will close 8 weeks before the Festival. These will be  placed with your accommodation. 

N.B. PMC wristbands cannot be purchased without accommodation/pitch booking, so any changes/additions for these accessories will need to be made by Pink Moon admin. Please email us at [email protected] for adding accessories or changes regarding PMC wristbands.

We follow the Festival guidelines, please check the Festival information for prohibited items on their website. 

No sorry, we do not offer campervan pitches at any of our festival sites.

With the exception of guide dogs, no animals are allowed on site.

Sure, as long as you remember to shut the door, you'll be as snug as... and with hot showers and rather lovely loos - you've always got somewhere to spruce up before you catch your next band/crash out.

You book online - remember to personalise your Pink Moon Camping accommodation with accessories when you book too - and after that, it's over to us. We'll put your Pink Moon Camping accommodation together and take it down for recycling or re use at the end of the festival. There's a dedicated Pink Moon Camping team on hand to help throughout the festival. Your job.... have a wonderful weekend.

No, that's all part of the service. Your Pink Moon Camping accommodation will be ready and waiting for you when you get to the festival. Oh, and you can leave taking it down to us too. Please note standard tents do not have bedding included unless ordered as a Super Standard Tent

Every year tens of thousands of tents get left at festivals, with most of these destined for landfill, which we thought was a bit of a waste. Pink Moon Camping is a greener alternative and much less of a hassle to clear up. The tents are mainly made from recycled materials that we will reuse or recycle. Our tents are designed to be re used and our tents are the only ones in the world designed to be easily recycled.

Subject to you chosen accommodation, between 2 and 8 people

When you book your Pink Moon Camping, make sure that you use the same "Group Name" for each booking. This will allow us to reserve your Pink Moon Camping next to each other providing you are all using the same style and size of accommodation. 

n.b. The Group Name facility will be available until 4 weeks before  the festival. After this point, you will not be able to specify or amend your Group Name. Group bookings can only be next to each other not opposite. Occasionally the group may be split if at the end of a row.

So, be sure to book early if you want to be located next to friends and family !

This depends on the festival you are going to. Please check out the festival page for more information on this. 

Subject to you chosen accommodation, please see the respective dimensions

Yes all tents are pre-pitched.

All accommodation must be booked through Pink Moon Camping you cannot book a space only unless you are booking our Gold Camping @ Rewind Festival or Silver Camping Pitch @ Electric Picnic Festival

Sorry, you can not erect other tents next to your accommodation due to site regulations.

The prices are for the type of accommodation not per person. 

n.b. The persons allowed in the accommodation is strictly limited to the accommodation size stated on our products page. e.g. 3 people won't be allowed in to a 2 person tent etc...

We do not send tickets - you will need your booking confirmation/bar code for entry to check in to our site. 

When booking for an event, we cannot guarantee a specific location for your site. The festival dictates the areas we are allotted, and the size of the site depends on the number of sales. We do our best to tailor the site to fit the given land.